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IF THE ITEM BEING RETURNED FAILS TO MEET ANY ONE OF THESE GUIDELINES THEN IT CAN NOT BE RETURNED. RETURNS THAT ARE MADE THAT DO NOT CONFORM TO THESE GUIDELINES WILL BE REFUSED AND RETURNED AT THE CUSTOMERS EXPENSE.
Please follow these steps to ensure proper processing of Your Return.
Netcom reserves the right to deny any software return. A re-stocking fee will be assessed on all returned software items, unless they are found to be defective. All shipping and handling charges are non-refundable. Due to manufacturers’ restrictions on product registration, no returns will be accepted on any products with a visible key-code. These numbers are unique and cannot be replaced. Our Quality Assurance Department inspects each product that requires a Key-Code or serial number prior to shipping to ensure that the Key-Code is present at the time of shipping. Netcom is not responsible for lost key-codes. No returns will be accepted on any software product – including licenses – which we feel have been installed or registered. Installing or registering software or software licensing is called Hard Disk Loading and is considered a crime. By installing certain software programs, users grant permission to the software manufacturer to audit their computers to search for unlicensed or illegitimate copies of software.
Defective Software constitutes a flaw in the software and NOT incompatibility with your hardware. Customers are responsible for knowing the capabilities of their computer hardware and making sure they meet the minimum requirements of the software they wish to order. Make sure you are familiar with your computer and the software requirements before ordering products. Opened Defective Items may be returned for same –item exchange only. Defective Items must be returned within 7 days of being delivered. After the 7-day limit has expired you should consult Your Manufacturer’s Warranty. Replacement products will only be shipped after we have tested the software for defects. If we determine that a product, which has been returned to us as defective, loads and functions correctly, the item will be returned to the customer, and the customer will be charged for additional shipping costs. Due to the nature of software registration guidelines and applicable licensing laws, Netcom reserves the right to replace defective media and ship replacement products back with original key-codes.
Netcom reserves the right to deny any hardware return. Our Returns Department must be notified within 7 calendar days of the delivery of the product for an exchange or refund. All products received as defective and reported within 7 calendar days of delivery will be repaired, replaced, or refunded at the discretion of our technical support department. All products found to be defective after 7 days will be subject to the Manufacturer's Warranty Policy. All reportedly defective products that are found to be in working order after being tested by Our Technical Support Department will be subject to a £25.00 testing fee. A re-stocking fee will be assessed on all returned hardware items, unless they are found to be defective. All shipping and handling charges are non-refundable. Returns and Exchanges will only be accepted after the customer contacts Netcom and receives a valid RMA number. All retail boxes must include all materials, manuals, blank warranty cards, and any other accessories that accompany the product and the product must be in its original packaging and condition. Netcom is not responsible for products that are mistakenly ordered or for hardware found to be incompatible with the purchasers' systems. Make sure you are familiar with your systems requirements prior to placing your order.
These guidelines are set by our shipping carriers and must be adhered to in order to process a damage claim. If this policy is not adhered to strictly Netcom may be forced to deny the damage claim. Please note that these guidelines do not apply to items sent via Royal Mail Recorded Delivery.